With the release of the Safari 12 browser, the use of NPAPI plugins are not supported and as such this will prevent you from accessing Online Banking Enterprise™. The changes in Safari 12 not supporting the use of NPAPI plugins impacts on Java Applets, which are currently used to secure your banking when using a Digital Certificate or PSK device.

In order to resolve this, you will need to update your current security mechanism from Digital Certificate or PSK device to Smart inContact for Business.

Smart inContact for Business is our new 2FA (second factor authentication mechanism) that will allow you to access your Online Banking Enterprise™ profile using any PC and supported browser of your choice. It will both authenticate you securely and allow authorisation of transacting, in addition to allowing you to report identified fraud quickly should the need arise.

With Smart inContact for Business, there is also no longer a need for the use of Java with its linked regular updates. 

How to Migrate to Smart InContact for Business using Safari 12

The process to migrate will need to be initiated by your Online Banking Enterprise™ Administrator(s). We need them to contact Digital Banking Support on 087 575 0000, our team will then authenticate them and assist them to migrate themselves and you as a User to Smart InContact for Business.

Once the Administrator(s) are successfully migrated, they will then be able to guide their Users following the easy steps below, to set up the new security solution for everyone on their Online Banking Enterprise™ profile:

Administrators

Step 1 - Enable the Self Linking option on the Site Settings.
Step 2 - Migrate the User(s) to Smart inContact for Business
Step 3 - Create a 'Trust Next Login’ for the User(s)

Administrator/s to advise each User that they have been migrated to Smart inContact for Business and that they now need to follow these 2 easy steps to complete their set up:

Step 1 - Download the latest version of the FNB Banking App for Smartphones from the App store and link your profile, using your Online Banking Enterprise™ username.

Tips Ahead of Login

Once migrated to Smart inContact for Business, our new security and authorisation solution, the initial browser selected by you as the user/administrator will automatically become your Trusted Browser (this means that no authentication is required when you log into OBE™ using this browser, going forward.

When using a different browser, even if on the same PC, the system will require that you authenticate yourself on login using your PIN in the push message on login.

Step 2 - Login onto OBE™ via your PC and preferred Browser, accept your Device details and create an unique 4-digit PIN to customise your security.

Attached is a detailed step by step guide attached for your ease of reference.

How Smart InContact for Business Works

Smart inContact for Business is our new, two factor authentication and authorisation solution, which replaces Digital Certificates or use of the Personal Security Key (PSK).

Authentication at Login:

On setting up Smart InContact for Business, the initial browser you use, automatically becomes your trusted browser.

Every time you logon into Online Banking Enterprise™ from a browser or PC different to what you used when you initially created your Smart InContact for Business profile, a push notification will be delivered to your Smartphone via the FNB Banking App. This notification will prompt you to authenticate yourself using your unique pin number.

If you use your trusted browser and PC, you will not be required to perform the additional authentication.

Step 1		Step 2		Step 3
	Login to your chosen browser with your unique user name and password.		A push notification will be delivered to your Smartphone and you will be prompted to authenticate yourself using the message sent to your Smartphone.		Enter your unique 4-digit PIN to access your banking.

Capturers who do not have a Smartphone will receive a One Time Pin via SMS to authenticate their user login each time they login, going forward.

Authorising your Financial and Non-Financial Transactions:

When you need to authorise any type of transactions, whether financial or non-financial, a push notification will be delivered to your linked and paired FNB Banking App. The notification will prompt you to Authorise the transaction using your unique pin number or allow you to Report Fraud immediately.

Step 1		Step 2
	A push notification will be delivered to your Smartphone and you will be prompted to authorise the transaction or to Report Fraud.		To Authorise you will also need to enter your unique 4-digit PIN to complete the transaction.

If you elect to Report Fraud, as you did not initiate the transaction, you will be connected to our Fraud Contact center on 087 575 9444 for expert assistance.

Benefits of using Smart inContact for Business

• Use any PC or Browser to access Online Banking Enterprise™ - no more access limitations.
• Full two factor authentication on login and at all authorisation points - fully secure banking.
• Eliminates the risks linked to SIM Swap fraud.
• Mitigates the risks linked to your staff possibly responding to Phishing mails in the workplace.
• Mitigates the risks introduced by malware and key stroke logging software - until this is detected and removed by your installed anti-virus and anti-malware solutions.
• Zero Data costs to use our Banking App ***

*** This excludes the initial Banking App download to link and viewing of videos on FNB Assist.  

What type of device can Smart inContact for Business be operated from?

• Andriod
• IOS

Please note that Push Notifications must be enabled on your Smartphone.

For more information on our new Smart inContact for Business authorisation solution, please contact Digital Banking Support on 087 575 0000.